I have been shopping at Kohl's stores for years. I like their selection and their incentives like Kohl's cash. I decided to use their online site and was just as pleased. The items arrived very quickly and the order was complete.
I did have to return a pair of pants that didn't fit my son, but the process was super easy and I had no issues whatsoever. Now that I know their online site is easy to use, understand, and order from, I will be using it again and again.
I always find things I like at Kohl's and they're always reasonably priced. It is one of my favorite stores to shop from because I know I'm getting a good deal every time. The couple of times I didn't like what I bought online once I received it, it was so easy to exchange it and I could do it in the store and not deal with shipping it back. Loved that.
I love Kohls because I have two teenage boys that seem to rip a pair of jeans and a t-shirt every week. I can just pop over to Kohls and grab a new one without breaking the budget. The staff is always friendly and helpful. They have even honored an expired coupon for me because I had missed the expiration by only a couple of days! They always take returns with a receipt for all those times when my boys haven't liked the shirt or pants I brought home for them!
Just about every year i get almost all of my Christmas shopping done with Kohls! I get great deals on every thing i buy there. Even diamond ear rings for my girlfriend last year. She loved them! I buy online and in the store. Cant go wrong with either!
I will never shop at Kohls again due to three separate incidents. First - I purchased an item on sale and with a rebate. After sending in the rebate forms I found they had not given me the proper rebate forms and they did not even carry the item for which the rebate applied. Second - I purchased numerous items at the "buy one, get one free" and when I returned home I discovered that I had been charged full price for all items. Another trip to the store to return all items. Third - they advertised a special on a vacuum cleaner. When I went to the store they did not have the vacuum in stock - nor did they even carry it on their website. I received a rain check - but even after frequent new ads - the vacuum is never in stock. I even returned once with my raincheck to get the newly advertised vacuum. After assuring me they would call when it does come in - that has never happened. A clerk at the store was quite open about stating that they often advertise big sales items in their circulars that they do not carry.
Generally great prices, especially when they have sales. My greatest complaint is that often, the size(s) I want are no longer in stock. Customer service is great and I love the fact that I can return items at any local store.
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