SmartBuyGlasses UK Bewertungen

Well recommended. Too good to be true - but it is!

My mother always says: "if something is too good to be true it probably is" so, with that advice ringing in my ear and with trepidation, I purchased some cheap Ray Ban glasses with a prescription.

They arrived swiftly, with the lens in and the original lenses included. No signs that the glasses are a fake and the lens quality was close to indistinguishable from original Ray Ban lenses.

I would recommend to anyone.

i could not fault smart buy glasses,i would recommend to a friend

i ordered my ray bans which were an excellent price. they were well packaged and arrived in mint condition. fantastic

slow !!!!

I ordered some glasses 29/05/13 and still no sign of them with no update on my status, just says in stock. I emailed them few times and eventually got a reply for them to say will be in the start of this week, but still no sign! and emailed again and no reply!. although someone seems to be replying to this message forum quicker!!. anyway.so that gone past the 11 working days. that they say!, this should be removed from the website if can’t be meet that, or they say they will update you if delayed , well i not had any notification its delayed. There is no phone number which is worrying !!!The glasses were suppose to be for a holiday soon but doubt they are going to come in time now,, I would advise anyone that wanted to buy from here and need them within a month or so not too as SLOW service... just hope if and when they do turn up they are the right ones!!

35 Stunden her

Antwort von SmartBuyGlasses UK

Dear James,

Thanks for your feedback.

I am sorry to hear that you did not receive your glasses within the timeframe stated on our website due the popularity of some brands.
As you have requested, we cancelled your order on 05-17. Note that it is very unusual situation, as we have no intention to keep your money without delivering the ordered goods. We are doing our best to provide good and fast service and constantly working on improvements.

We hope to see you again shopping with us, we would like to have a second chance to prove we can much better than that.

If you have any further questions or need Refund proof to check transaction with the bank, please, don’t hesitate to contact us at servicemanager@smartbuyglasses.co.uk

Thanks for your time and patience.
Best Regards,
SBG

Awful experience - fake glasses and no response to communication

I ordered a pair of DKNY prescription glasses from smartbuyglasses UK. I was initially told that the frames were not in stock but that the manufacturers would be sending a pair from their warehouse. you would assume that the DKNY factory would be in the US.. so when I received a confirmation to say the glasses had been shipped from Hong Kong, alarm bells started to ring,

I was disgusted to find that when the glasses arrived, they were FAKE. Absolutely and blatantly FAKE. Having seen the real glasses in a department store in London, and compared them to the ones I received, I am absolutely shocked to think that the company can be conning customers like this and think they can get away with it. There are blatant differences between the real pair and the pair I received. The ones I received were awful quality and not even a decent fake. Not to mention that the frame was way larger than the real one.

I have contacted the company twice and have not had a response within their so called 24 hour response time policy. I look forward to receiving an explanation and a refund in full.

Please do not trust this company. Con artists is all I can say.

poor customer support

still waiting for delivery 2 weeks gone by and yet according to the order tracking service they are in stock and have been since the day i purchased them ,also i have tried contacting customer services with the promise of response within 24 hours .........i contacted them 37 hours ago .might sound petty but when your promised a certain service " you would expect to recieve it would you not"

35 Stunden her

Antwort von SmartBuyGlasses UK

Dear Lee,

Thanks for your feedback.

According to the latest information in our system, you already received your order and I hope you liked your new pair of glasses. I am sorry to hear that you have waited more than 24 hours for our reply. Since the summer season is coming up, our business has been going for busy times, we do our best to reply our customer’s inquiries within 24 hours. I will also double check why you haven’t received automatic notifications from our system.
Also, note that we have shipped your glasses within advertised time frame on our website, 5-11 working days. We also hope to see you again shopping with us.
Thanks for your patience and time, if you need further assistance, do not hesitate to contact me at servicemanager@smartbuyglasses.co.uk

Best Regards,
SBG

Still awaiting a tracking update

After reading reviews on here it seems the only way to get a response is to be angry!

I'm still awaiting an update on my £255 order, for a pair of prescription glasses placed back on the 26th of April. Assuming the worst case scenario of 11 business days for the glasses plus an extra 3 business days for prescription lenses I should get them shipped no later than the 16th of May. I've received one update telling me that they were delayed from the distributor but nothing since that. Status still says "stock confirmed".

So SmartBuyGlasses, it's over to you to prove my gut feeling wrong and make me upgrade this rating form a poor experience "2 star" up to something better.

6 Tage her

Antwort von SmartBuyGlasses UK

Dear Matt,

Thanks for your inquiry.

I am sorry to hear that your order is delayed due to the brand exclusivity. Despite that, it usually takes 5-11 working days to dispatch mostly of the orders. (Additional time needed for prescription lenses)

I am happy to inform you that the order is already on the way from our supplier to our distribution office.
And also, one of our supervisors will follow it up by email and provide the latest information.

Thanks for your time and patience and I hope you will like your new glasses.

Feel free to contact us at servicemanager@smartbuyglasses.co.uk if any further assistance is needed.

Best Regards,
SmartBuyGlasses

VERY POOR SERVICE!!! AFTER SALE THEY IGNORE YOU IF YOU WANT RETURN THEM!!!

Contact them last Wednesday to return my glasses require a RMA number. Automated emailed received then nothing. Emailed again still nothing. They say their Customer Support Team aims to respond to your query within 24 hours, Monday to Friday.
The website says
"We provide a high level of after sales service, which includes a guaranteed Return Policy."
Service received has been very poor and still no contact from anyone regarding the RMA number which is needed to make the return

6 Tage her

Antwort von SmartBuyGlasses UK

Dear Robert,

Thanks for your feedback.

According to the latest information, the order was cancelled and successfully refunded to the same account you used to place the order.
Due to the summer season coming up we may increase our number of inquiries and emails. I have checked the correspondence history and the longest reply to your inquiries by our customer service representatives was around 48 hours.

We are constantly working on improvements of our business practice and doing our best to provide satisfactory service to our customers.

Thank you for your time and patience. Feel free to be back to us on servicemanager@smartbuyglases.co.uk

Best regards,
SmartBuyGlasses

Four weeks and still not dispatched, poor customer service, often no response, questions unanswered

I'm disgusted by the service. I was told my order would be dispatched within 5-11 days, and it has now been over four weeks and my item still hasn't even been dispatched. I sent multiple emails asking for a reason as to why my order was not dispatched, and recieved no reply for over a week. When I finally got a reply they told me it would be dispatched by the beginning of the next week. At the end of the following week, with my item still not dispatched, I sent them another email and they told me that AGAIN it would be dispatched by the beginning of the following week, and here I am, four weeks after I made the order, and it still hasn't been dispatched. Every email I recieve is clearly scripted, and customer service is terrible. My item wasn't cheap, and at such cost I would've have hoped that the customer service and speed of delivery would have been much better. Most confusing is that my order status has been 'stock confirmed' for four weeks - Does this not mean that my item has been confirmed and is available, but they're just waiting for it to be dispatched? Why should this then take four weeks? If the item is there, why is it not being dispatched? Whenever I ask these questions I get no answer, just a scripted response diverting away from the original question. I have threatened to cancel my order but this doesn't seem to faze them at all. If I'd known my order would take this long I would have cancelled it a long time ago, but I seem to have fallen for their 'we'll get in contact with the distributor and ensure your item is with you as soon as possible' BS. I have now told them that if my item is not dispatched by the end of the week then I am cancelling my order. I understand that my situation may be an anomaly, as there seem to be many positive responses, but that doesn't excuse the fact that my order was made four weeks ago and is yet to be dispatched, and that the customer service I have recieved has been terrible, when they have bothered to respond. Has anyone else had this problem?

Matt Chapple fand die Bewertung nützlich

Dienstag, 14. Mai 2013

Antwort von SmartBuyGlasses UK

Dear Josh,

Thanks for your feedback.

I am extremely sorry to hear that you have not received your item yet. Despite we are doing our best to get this pair from our Italian suppliers and dispatch it to you as soon as possible.

Please, also note that some models may be delayed due to exclusivity / limited production line, so it may take a bit longer to get them (the item you have ordered is 2009 collection).

I will make sure our Customer Service Team will follow it up. And, if any further assistance is needed, please, feel free to contact me on servicemanager@smartbuyglasses.co.uk

Best Regards,
SmartBuyGlasses

Great Specs, Great Price

Just received my Vogue spectacles and very pleased with quality and price. Delivery took a little longer then expected but delivered 2 weeks after the initial order which I don't think is unreasonable given they are made up and delivered from Hong Kong. Not had chance to try out the transition lenses yet though due to lack of sunshine.

How could anyone think 7mm thick lenses are acceptable?

Just received my order for prescription Ray Ban top bar glasses after waiting nearly a month. Astonished by the awful lenses that were recommended when i ordered the glasses. These are supposed to be wrap around glasses but the lenses are flat making them very, very thick (6mm to 7mm) on either edge and thin in the middle of each lens. This is very disappointing. If SmartBuyGlasses cannot make this type lense you shouldn't advertise that you can!!! I want a replacement or full and immediate refund. please do not send an automatic reply to this complaint as you usually do. A real person please?

6 Tage her

Antwort von SmartBuyGlasses UK

Dear Danny,

Thanks for you inquiry.

First of all, I am sorry to hear that the glasses did not live up your expectations.
Note that we have no intention to keep your money if the glasses are not suitable for you.
I have checked the correspondence history and our customer service representatives have already contacted you providing return details.

Please know that the prescription was processed according to your requirements, it is unlikely to be 7 mm thick. Once we receive the glasses back we will check with the lab to avoid further issues.

Let me know if there is any further assistance needed.

Best Regards,
SBG
servicemanager@smartbuyglasses.co.uk

poor communication, poor service. complete waste of time and money.

Once you purchase from them don't expect a quick reply if you've ordered the wrong size/color. Ordered a pair of raybans but wanted to cancel the item, I've sent them countless e-mails and still have not heard from them and there is no contact number to be found. You might as well get a pair from amazon where you can change your order and the service is much much quicker and better. I expected alot more from what is advertised, still waiting for a reply on my refund and cancellation, don't know how long will I get my money back. Unnecessary worry and time wasted. If you don't want to be worried about your order/money with a lack of communication, avoid this.

Matt Chapple fand die Bewertung nützlich

Freitag, 10. Mai 2013

Antwort von SmartBuyGlasses UK

Dear Valued customer,

Thank you for provided feedback.

Please, be informed that according to the website information, all email inquiries are replied within 24 hours. I understand your frustration caused by no answers to your multiple inquiries, however all of them were sent within less than 24 hours.

As you've been informed via email confirmation, we already amended your order information and will keep you updated regarding the order status.

IF any further assistance needed, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

Unacceptable!!

I read good reviews about this company online so I decided some ray bans Well I ordered them on the 9th.. It's now the 3rd and they still have not came!! I have ordered the company twice and no reply each time.. This is shocking how its getting so many good reviews.. Appalling.

Mittwoch, 08. Mai 2013

Antwort von SmartBuyGlasses UK

Dear Josh,

Thank you for your feedback.
First of all we would like to thank you for your time and patience and to confirm that your order was shipped via FedEx already. If you haven't received automatic notification with the tracking number, please, get back to us at servicemanager@smartbuyglasses.co.uk

I'm sure you will receive the package within several days and hope you will enjoy wearing your new pair.

Kind regards,
SBG

The worst online shopping experience in my life

I order 2 Ray-Ban sunglasses on this website on 10 April.
Today is 1 May, and I haven't received anything.
During this period, I write many e-mail to them.
They always let me wait 2 days to reply it.
Now they blame on the supplier and want me to wait another 5-11days
Can you believe that?
I have wait over 20 days and now I need to wait another 5-11days!!!
If they out of stock, they should mention on website.
It is cheating and waste my time

Mittwoch, 08. Mai 2013

Antwort von SmartBuyGlasses UK

Dear Valued customer,

Thank you for provided feedback.

First of all I would like to confirm that your order was cancelled already as per your request and full refund was processed back to the same account that you used to place the order.

Despite we are doing our best to process all orders within advertised time, from time to time some deliveries may be delayed due to the brand's popularity/exclusivity or limited production line. In those cases our customer service team follows up via email providing several options to resolve the issue.

We thank you for your time and patience and on behalf of SmartBuyGlasses would like to apologize for any inconveniences caused.

If any further assistance needed, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

Excellent service and quality product.

100% impressed with the Ray Bans I received.
I also has perscription lenses fitted in them and they were exactly what I ordered. Plus got the originaly Ray Ban lenses in the package as well.
I will definitely be ordering again in the future when I want different sunglasses.

Great price, despite the nervous wait

Nearly bought my Maui Jim glasses on holiday, but found them cheaper with Smartbuyglasses through what I thought was a UK based company. Decided to go with them as I thought being UK based might make any future issues easier to deal with. The price made me forget my usual checks and so didn't investigate properly. It wasn't until order confirmation that I realised this was a Hong Kong based company, which was when the panic set in. However I got confirmation and a DHL number within a day and tracked my glasses to delivery which took three days from placing order. I have had them checked at an Optometrist and they are the real deal.
The ones I ordered where listed as fast shipping, which judging by other posts does make a difference.
Overall very happy with delivery speed and especially price, saving nearly £40.
My only gripe is why they don't come clean about their base location. The website and address are deliberatly misleading.

Absolutely First Class!

Cant rate my experience with this company highly enough! Ultra speedy - couldnt believe how fast my glasses arrived - within 3 days of ordering! Product exactly as described, at a super competitive price. What more could anyone ask for? Will definitely be using again!

Mislead !

I ordered a pair of glasses and the money promptly left my account. The glasses were in the fast shipping category. One week later I recieved an email saying the glasses were actually not in stock and they could not get any for 4 (maybe more) weeks. I feel very mislead as I was not told the glasses were not in stock when I ordered them as I would have gone elsewhere. Its not good enough to say 'this is a rare occasion' as they took my money and waited a week to make me aware. They offered 5% discount from their fast track, dispatch in 24-48 hours range and guess what my glasses were there! Does not exactly fill you with confidence that any alternative will actually be in stock either. It feels at the moment this is a take the money and blag the rest kind of outfit. I have asked for a call from them and my money back. I hope it is there as promptly as it went out. Will update later UPDATE; 3 days later, No refund No telephone call

Mittwoch, 01. Mai 2013

Antwort von SmartBuyGlasses UK

Dear Steve,

Thank you for provided feedback.

Since our stock levels change very fast, sometimes by the time customer places the order, glasses were allocated to another one already, that placed the order a bit earlier. We are doing our best to keep the website information the most accurate and will follow up with website support department to double check this case.

We thank you for your time and patience and I would like to confirm that your order was cancelled as per your request. Please, note, that it usually takes 2-4 working days for the bank to complete transaction.

If refund proof is needed to check transaction with the bank or you have any further questions, please, get back to us at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

Great service!

Absolutely love my glasses, they come in a really nice case and box so am very pleased. The order arrived really quickly, I was able to track it all the way but one minute it was in Hong Kong and the next on my doorstep, amazing!i never give feedback for sites I have used but I read their feedback myself before buying and was sceptical so to put myself at ease I bought through PayPal so I knew my money would be safe but I didn't need to worry as they were brilliant. I even managed to get 5% off my order with a voucher so am very happy.

Excellent

Genuine, authentic Rayban Wayfarers, swift delivery and good customer service. Very pleased.

Great price, perfect, genuine sunglasses!

I was initially a little sceptical about the authenticity because of such a low price compared to what I had seen elsewhere, but the Persol glasses I order are absolutely genuine, and came with a handy cleaning kit. Will be recommending the site and would definitely buy again.

Order arrived as promised within 10 days all ok - I would use them again - need to improve their email responses

First time I used the site –I live in England. I was after a pair of Wiley X sunglasses – ordered while on holiday abroad. Noticed no phone numbers and thought they were UK Company. Had a query email from them after the order was accepted asking for more details for security purposes – possible because I was ordering whist abroad on holiday? Noticed then that it was a Hong Kong company and got a little worried - although my order was for over £100 and I used a credit card - so I was financialy safe. Couple of more email exchanges and within 10 days I was watching the tracking details on the courier web site - sunglasses arrived as ordered. Very satisfied although looking at some of the reviews on here - some people are concerned at lack of email response. Guess if the company reviewed their admin and answered emails more quickly they would have less negative reviews. Hope they get this sorted (they did send me an email asking me to give my opinions as they had some poor reviews with a 5% discount on my next order) I can't fault them as I got what I ordered at a good price within the time promised. Date of review - 25th April 2013

Great glasses and quick-ish delivery but misleading origin, they're sent from Hong Kong!

On the website it states 'fast delivery' I class this as 2 working days. I waited 5 which is quick considering they're from Hong Kong. I wouldn't mind that at all if the company were up front about it. But it's a .co.uk site and I expected it to be dispatched from the UK!

That said the product is fantastic and the price was good, I just don't like the lack of honesty, and If I receive an import tax bill from customs I will not be happy!

Good overall but be aware of the Hong Kong origin.

Very bad!!!

If you are looking to buy a pair of glasses quickly and without issues, avoid this company!
The order was supposed to be delivered between 5 to 10 working days.. it came after 14 and the sunglasses were wrong! Right model but wrong size.
The customer service wasn’t helpful either.. I wrote several emails asking for updates and reasons of the delay and none answered me for 4 days! They said this was due to a large volume of email.. Hire some more people if this is the peak season for you as u say!
Waste of time and energy, hopefully I'll get my money back!

Freitag, 26. April 2013

Antwort von SmartBuyGlasses UK

Dear Martina,

Thank you for provided feedback.
We are aware of this issue and doing our best to resolve it by hiring more people and working 1 extra day/week. Hopefully, very soon response time will get back to normal. We thank you for your time and patience and apologize for any inconveniences caused.

I'm very sorry to hear that wrong size was received, according to our Return policy, of course we will be happy to assist you in returning the item for exchange / refund or provide compensation for inconveniences if you are willing to keep received item.

We couldn't find any emails from you regarding the issue, could you please get back to us at servicemanager@smartbuyglasses.co.uk providing all information regarding the wrong glasses

We are looking forward to hearing from you.

Kind regards,
SBG

AVOID AVOID AVOID

They have zero customer service cannot be trusted with your money - no phone number always a bad sign.

Shysters AVOID like the plague

Update 03/05/2013... I received my refund in full which is much appreciated. With wildly conflicting reviews here I would suggest this company's customer service is at best patchy. They have asked me to re-review them as it where and I am obliging. If you don't have the glasses in stock TAKE THE PRODUCT DOWN. FFS its not rocket science.

Please avoid, no support at all

I bought my glasses 10 days ago, they charged me after the second day and two days ago I got an email saying the item I ordered has been "discontinued". The email says I can get a refund or order a new item but It doesn't say how. I sent an email asking for a refund but they haven't anwsered yet. I also try to call them but I couldn't find a phone number.
Simply terrible!!

Jonathan Lawford fand die Bewertung nützlich

Freitag, 26. April 2013

Antwort von SmartBuyGlasses UK

Dear Ivan,

Thank you for your feedback. First of all we would like to apologize for any inconveniences caused by this situation, as unfortunately we didn't receive notification from our suppliers that this particular model is discontinued, prior to your order. We already updated website information.

Please, also be informed that we have no intentions to keep customers money without providing ordered goods. As per your request, transaction was cancelled already, full refund was processed back to the same account that you used to place the order.

Our customer service team is focused on emails at the moment, due to increased number of inquiries, but we are always glad to provide a call back if requested via email.

If you Refund proof is needed to check transaction with the bank or you have any further questions, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

Despicable

I have ordered my glasses 12 days ago, was charged on the first day and my order status is still "Waiting to be verified."
I have e-mailed them 3 times, waited over 2 days and STILL NO REPLY.
Avoid this company. As I am sure they will take your money as well.

Jonathan Lawford fand die Bewertung nützlich

Freitag, 26. April 2013

Antwort von SmartBuyGlasses UK

Dear Katie,

Thank you for provided feedback.
As you've been informed, your order was marked as "potential non-authorized transaction". From time to time we receive such notifications from payment provider and the most often reason - billing address and shipping address are being different (like in your case). In order to resolve such cases, we provide several options, such as - provide document to confirm shipping address/cancel and repay via PayPal / cancel and get full refund .

According to the system information, you would like to proceed with the order by providing PayPal transaction, once original will be refunded.

Our customer service team will follow up with you via email to make sure that the issue is resolved ASAP.

If any further assistance needed, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

Great price, quick and efficient service and love the fact that someone less fortunate than me benefits too

Great price, quick and efficient service and love the fact that someone less fortunate than me benefits too

Highly recommended.

I was very dubious when I realised that my order was coming from Hong Kong despite being a .co.uk website with nothing immediately visible to notify you otherwise. However, I ordered my Persol frames on a Sunday night and by the time I woke on Monday morning they were already dispatched. They arrived in speedy time by Wednesday & I was relieved at their authenticity. I am very pleased and would recommend and use again.

Brilliant!!

Amazing customer service.. Went above and beyond for me.. Pleasure dealing with the team..nothing fake about this company .. Ignore all the negative reviews..
Thank you again!!

Brilliant!!!

Great service, and the product was perfect cant fault them at all.

AVOID LIKE THE PLAGUE!!!!!!

DO NOT ORDER FROM THEM!!! I have no idea how the hell they have even one good review and now i suspect they are actually doing fake buys them selves to be able to create what looks like real buyer reviews.
They take your money and i waited to 5 to 11 working days for my item. It is now 16 working days and no item, have emailed them 3 times and no response what-so-ever!!!

I have told them now i want a full refund and my order cancelled! but like everything else this has been totally ignored.
i am now having to put in a claim through paypal and by the time i get my money back it will be about 6 weeks since placing the order and no sunlgasses!!
The total lack of customer service says to me that if anyone does get their sunglasses from them double and triple check them because i would definetley guess at them being fakes!
I mean they say one of the places they get stock from is CHINA. Need i say more???

If 'SMARTBUYSUNGLASSES' (thats a joke in itself) is a real company and reads this REFUND ME MY MONEY AND CANCEL MY ORDER NOWWWWWWW!!!!!!

Jonathan Lawford fand die Bewertung nützlich

Good Price & Genuine Product

I found the price to be very good but was concerned when I noticed the goods came from Hong Kong. However the glasses were delivered within a few days and were the genuine product so I would use the company again. I guess they use non European suppliers because of prohibitive tax charges within the EU now. Anyway I highly recommend this company and will use them in the future.

Speedy Service

From ordering on-line to receiving the glasses it was only a matter of days, considering they came from HK. Email updates from supplier to courier were excellent

Super quick delivery again!

Have purchased few times now from smartbuyglasses and have not been disappointed. Genuine article and quick, well packaged secure delivery.

Quick delivery and product as described...

Bought some Ray Ban P sunglasses. They arrived very quickly (and was able to track their journey via DHL), and the product is as described. No problems. Easy purchase.

Very Poor Service

Contact earlier in the week to return my glasses require a RMA number. Automated emailed received then nothing. Emailed again still nothing. They say their Customer Support Team aims to respond to your query within 24 hours, Monday to Friday.
The website says
"We provide a high level of after sales service, which includes a guaranteed Return Policy."
Service received has been very poor and still no contact from anyone regarding the RMA number which is needed to make the return.

Jonathan Lawford fand die Bewertung nützlich

Montag, 22. April 2013

Antwort von SmartBuyGlasses UK

Dear Adam,

Thank you for provided feedback.
Please, be advised that due to sudden increase of email inquiries, our customer service team is unable to provide replies within 24 hours. We are working hard to resolve the issue and already hiring more people to provide faster/better service to our customers.

We apologize for any inconveniences caused by this situation and thank you for your time and patience.

According to the system information, you already received email with RMA number and all necessary information to send glasses back to us.

If there's anything else we can assist you with, please, don't hesitate to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

The worst online experience ever encountered

Where do I begin. Ordered some prescription frames and lenses. As they looked good and affordable on the site. Order went through and a confirmation mail received. Soon after, i received a mail saying they suspected the transaction to be fraudulent. on what basis is still a mystry. i contacted my cc issuer for advice and they assured me that the trasaction had been authorised. so i contacted smartbuyglases to say the transaction is genunie. they insisted i send them proof of identity e.g passport or drivers licence. i thought this was an odd request so i declined and requested for a refund which they promised to action. its now day 6 and still no refund. I have asked my cc issuer to raise a case against smartbuyglasses. DO NOT ORDER from them!!!!
PS Smartbuyglasses. If you read this post I want my refund

Montag, 22. April 2013

Antwort von SmartBuyGlasses UK

Dear Emmanuel,

Thank you for provided feedback. Please, be advised that such notifications we receive sometimes from payment system. Note, that the only purpose of this policy is to provide safe online shopping experience for our customers.

As per your request, transaction was cancelled already. Full refund will be provided back to the same account that you used to place the order within 24 hours from our side, also it usually takes 2-4 working days for the bank to complete transaction.

If you need Refund proof to check transaction with the bank or have any further questions, please, get back to us at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

Customer support issue

Hi,

Last night ordered a pair of sunglasses, £123 and paid with Paypal.
Haven't used Paypal in a while, in the mean time changed my address and the order automatically picked up my old address..

There was no option on the website to choose a delivery address either and as soon as I clucked continue on my Paypal account the order was all made! Normally, I would expect another page of confirmation from the website, same as Ebay does, before it proceeds with the order, but not this one..

I immediately realised the mistake and emailed customer support to either cancel the order or deliver it to my new address.
Only next day (today, 18th of April), I received an automated reply that my complaint was received but with no solution for it...

Only to see that in the afternoon I received a text message and another email of confirmation that my order will be delivered..at the old/ wrong address..

Not sure what else I should do here to make sure that my order gets where I want to..

Maybe anyone here can help?

Many thanks,

R T

Freitag, 19. April 2013

Antwort von SmartBuyGlasses UK

Dear Razvan,

Thank you for your feedback.

First of all, please, be advised that shipping address has been changed as per your request and order should be delivered within several days via DHL. Tracking number will be provided via email, so you could follow delivery status updates.

We apologize for any inconveniences caused by delay response from customer service team. We are working hard to improve current situation and get back to our usual response time = 24 hours.

If there's anything else we can assist you with, please, feel free to contact at servicemanager@smartbuyglasses.co.uk

Kind regards,
SBG

excellent service

very smooth ordering, payment and delivery. i loved how you could track though dhl. only little dissapointment in the whole thing was my glasses case was a little ripped when it got delivered. other than that, great service, thank you!

Outstanding commitment!

I ordered a set of glasses from them, unfortunatly they could not get hold of the frames straight away. I was emailed informing me of this, and given the option of a refund, a different set at a reduced rate or waiting. They were refreshingly honest about the situation, and I can not fault them at all in their communication. In total it took 4 months to fulfill the order, but they did make good on their promise to be able to fulfill it. I want to make it clear that it was my choice to continue to wait the 4 months it took, they offered me many alternative solutions but as I wanted what I ordered they stuck with it and delivered as promised. Fully trust this company to be able to fulfill orders.